Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Blueoceanstorepk@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Blueoceanstorepk@gmail.com.

Damages and issues
please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Shipping costs must be covered by the buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but were found by Blue Ocean quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Blue Ocean is not liable for:

• Loss of data incurred from the use of Blue Ocean products
• Returning personal items sent to Blue Ocean

When returning items with a prepaid shipping label provided by Blue Ocean, Blue Ocean takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Blue Ocean does not provide refunds for items damaged in transit for non-quality-related warranty claims.

Warranty Process:

Warranty Information Tips

Order ID: Please check the order history of the account the purchase was made through.
Model Number: Can find on the product itself and or packaging

Color of product: it is due to some models with various colors

Note: Before Blue Ocean can release a replacement, it may be necessary to return the defective item for quality inspection.